Returns

We accept returns of unopened items within 14 days of delivery.

Faulty, damaged or unusable items will be fully refunded and we will be responsible for all the postage costs in the process.

If the return request was not due to a fault on our behalf, then we may only refund the product(s) costs excluding the shipping costs.

Return method: By mail.
Return label: Customer’s responsibility

If you need to return an order, please send us an email to info@darussalam.nl with your details and order number.

The refund processing time is 14 days.

All orders are shipped from Osloweg 131, 9723 BK Groningen, The Netherlands. 

Shipping & Delivery

At Darussalam.nl, we strive to provide a fast and reliable delivery service for all our customers. Below you will find all the details regarding our shipping process.

Free Shipping: We offer free shipping on all orders. No additional shipping costs will be charged at checkout.

Delivery Time

Orders placed on business days (Monday to Friday) before 5:00 PM (CET) are processed and shipped the same day. In most cases, your package will be delivered the next business day.

Shipping Schedule

Order placed (before 5:00 PM) Expected Delivery
Monday – Thursday Next Day
Friday Saturday
Saturday & Sunday Tuesday

Money Back Guarantee

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance or the return of an order may be a result of one of the following:

  • Goods must be returned in a “saleable condition”
  • A “saleable condition” will be determined by us
  • We are unable to refund any shipping charges for returned goods under this clause (unless if the order was damaged or unusable, then you will get a full refund for your order)

Order Acceptance Policy

Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions

If there are any problems with your order, you will be contacted by Darussalam.nl.